Delivery & Returns.
We ship all orders with Australia Post. All orders with delivery within Australia are shipped from Melbourne. Upon receiving order there is 1 to 2 business day consignment and packing inclusion.
Australia Post Domestic Shipping Timeframes.
Standard - 3-5 working days from dispatch
Returns and Exchanges Policy.
We want you to be completely satisfied with your CHAIUM purchase.
If you are unhappy with your purchase, then upon obtainment of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.
In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method. There is no refund or exchange on sale items.
How do I return and/or exchange
Online purchases must be returned via post. Please package the item securely and post to the address below:
9 Verne Court,
Victoria, Australia, 3106
Please note that we do not cover return postage costs, however if the product was wrongly delivered, defective or damaged we will refund the return postage cost along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account. Refund processing is between 5 to 6 business days, upon obtainment of item.